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ISAURA JEANS is a Simplified Joint Stock Company company with a capital of 1 000 euros registered under the only number 833 694 326 R.C.S BOBIGNY, whose head office is located at the 36 rue du coq Français, 93260 Les Lilas, FRANCE.


Contact details of the customer relations department :



Customer Relations Service

36 rue du coq Français

93260 Les Lilas


The website,, allows the customer to order online products of the brand ISAURA JEANS (hereinafter "the (or the) Product (s)") according to these terms and conditions.

The site does not allow the purchase of products for resale.



The present general conditions of sale aim to define the rights and obligations of ISAURA JEANS and the Customer of products presented by ISAURA JEANS on its site (hereinafter "the Site"). They apply exclusively between ISAURA JEANS and any consumer natural person visiting or making a purchase via said Site (hereinafter "the Customer").

Any order placed with ISAURA JEANS on the website therefore entails the unconditional acceptance by the Customer of these conditions.



ISAURA JEANS reserves the right to modify these Terms and Conditions of Sale at any time and without notice, the applicable conditions being those in effect at the date of the order by the Customer.



4.1 - Changes to the site

ISAURA JEANS may add, modify or delete any portion of the Site, including, without limitation, any content (as defined below) at any time without notice.

4.2 - Personal Information / Privacy

Customers are committed to providing accurate, complete, up-to-date information. This information is necessary for the purchase of products and memberships. ISAURA JEANS reserves the right to block sales to customers who provide false, inaccurate or incomplete data. The Client acknowledges that ISAURA JEANS uses a third-party payment processing service to process orders and debits made to your credit card. The privacy policy of ISAURA JEANS is described below under "Personal Data", explains how personally identifiable customer information is collected, used and disclosed. You acknowledge that we may use your personal information in accordance with the terms of the Privacy Policy.



5.1 - The Products offered for sale are presented on the ISAURA JEANS Website and accompanied by a description.

5.2 - The Products offered by ISAURA JEANS comply with the applicable standards in France and the European Union.

The elements such as photographs, texts, graphics as well as all information and features illustrating and / or accompanying the Products are not contractual, which the Customer acknowledges.

5.3 - Consequently, ISAURA JEANS can not incur any responsibility in case of error or omission of any of these elements or in case of modification of said elements by the suppliers and / or editors.



6.1 - The Client declares to be at least eighteen (18) years old and to have the legal capacity or to hold a parental authorization allowing him to place an order on the Site.

6.2 - The Customer undertakes to communicate to ISAURA JEANS the real and necessary information needed to perform the service that is the subject of these conditions as requested online and according to his situation, in particular his surname, first name, address , phone and e-mail valid.

6.3 - The Customer is responsible for the consequences arising from information transmitted false or inaccurate or whose recovery is illegal.



7.1 - The Customer guarantees that he is fully entitled to use the payment card for the payment of his order and that these means of payment give access to sufficient funds to cover all the costs resulting from the use of the services of isaurajeans. com.

7.2 - Any order will be validated only after acceptance of the payment.

7.3 - Non-compliance by a person with the obligations subscribed under the present General Conditions of Sale, and in particular concerning any incident of payment of the price of an order, may result in the suspension of access to the service of, even the termination of his account depending on the degree of seriousness of the acts in question, without prejudice to any damages that may be solicited by the company As a result, reserves the right to refuse any order from a person with whom such a dispute exists.

7.4 - ISAURA JEANS can accept orders within the limits of available stocks. He informs the Customer of the availability of the Products sold on the Site at the time of confirmation of the order.

7.5 - Once the order has been placed, ISAURA JEANS sends the Customer an e-mail confirming it. He informs him of the sending of the Products.

7.6 - If, despite the vigilance of ISAURA JEANS, the Products are unavailable, ISAURA JEANS will inform the Customer by e-mail as soon as possible.

In accordance with the provisions of Article L 121-20-3 of the French Consumer Code, in the event of unavailability of the product or service, the Customer then has the option of:

- To be delivered a product or service of quality and equivalent price, within the limits of available stocks;

- To be refunded the price of the product or service ordered within 20 days of its request. The Customer may then cancel the order and be reimbursed, if necessary, the sums already paid.

The permanent or temporary unavailability can not in any way engage the responsibility of ISAURA JEANS, any more than it can not open any right to compensation or damages in favor of the Customer.



8.1 - The prices displayed on the Site are indicated in euros all French taxes included (French VAT and other possibly applicable taxes), excluding shipping costs, contribution to the order processing fees and packaging costs.

8.2 - The shipping costs, contribution to the order processing fees and packing costs will be indicated in the Customer's basket, before the final validation of the order.

8.3 - Prices may be changed at any time, without notice and especially in case of change of tax or economic data. Items will be billed based on the rates in effect at the time of registration of the order.


9.1 - ISAURA JEANS delivers its products everywhere in France.

9.2 - The Products are shipped with the delivery note, to the delivery address indicated by the Customer when ordering. Delivery can not be made to hotels or post office boxes.

9.3 - The delivery times indicated on the site are indicative times, corresponding to the average time of treatment and delivery. In order to meet these deadlines, the Customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access code , names and / or intercom numbers, etc.).

9.4 - The articles are delivered within 1 to 8 working days from the order on all metropolitan France. This time is given as an indication and may vary depending on the availability of items.

Exceeding this period shall in no case be held against ISAURA JEANS, nor give rise to a termination of the contract or any compensation for damages.

Beyond a period of one month from the date of the order, ISAURA JEANS will proceed to the refund by bank transfer of the undelivered merchandise.

9.5 - ISAURA JEANS undertakes to inform the Customer of the progress of the processing of his order.

Without prejudice to the time available to the Customer in respect of his right of withdrawal as defined in Article 11 below, it is the responsibility of the Customer to check the shipments on arrival and make any reservations and claims that appear justified, or even refuse the package if it is likely to have been opened or if it shows obvious signs of deterioration. These reservations and claims must be sent to the carrier by registered letter with acknowledgment of receipt within three business days ISAURA JEANS.

9.6 The parcels are delivered by the Colissimo Post office to the address indicated during the order. As such, ISAURA JEANS is not able to guarantee a precise time of delivery.

The transfer of risk takes place at the moment of delivery of the goods.

9.7 ISAURA JEANS can not be held responsible in case of contractual non-performance resulting from a case of force majeure including, and without limitation, in case of war, riot, insurrection, interruption of transport, import problem, strike, shortage, fire, earthquake, storm, flood.



10.1 - The full payment must be made when ordering. At no time the sums paid can not be considered as a deposit or installments. The Customer pays his order by credit card (Visa, Eurocard / Mastercard) in accordance with the provisions of this article.

10.2 - For any transaction, the Customer will indicate the number on the front of his card, the expiry date of his card and the cryptogram on the back of his card (last three digits).

10.3 - The communication by the Customer of his credit card number is the authorization for ISAURA JEANS to debit his account for the amount of his order.

10.4 - No COD shipment will be accepted for any reason.

10.5 - ISAURA JEANS retains ownership of the item until full payment of the price by the Customer. Purchases are made securely. For payments by credit card (credit card, blue card visa and master card), PAYPAL and BNP Paribas are responsible for securing payments. All information that Clients communicate to ISAURA JEANS is strictly protected and guarantees the conformity and security of each transaction.  


11.1 - Concerning the goods marketed on the Website Customers have a right to retract and return their product (s) and / or service (s) for fourteen days from the date delivery of these, in accordance with the provisions of Article L 121-20 of the Consumer Code, in the context of sales events.

11.2 - The Customer may, within fourteen days after the delivery of his order, and concerning the products subject to the right of withdrawal.

11.3 - Prior to any return of a product, the Customer must indicate his intention by sending an email to the following address:

11.4 - The refund of the Customer will be made by any means of payment within fifteen days from the receipt by ISAURA JEANS of the request for exercise of the right of withdrawal by the Customer, provided that the product or service has been returned to ISAURA JEANS.Products returned damaged, incomplete, soiled or without the original packaging will not be returned, exchanged or refunded.Beyond the period of fourteen days from the order, the goods will not be returned, exchanged or refunded.

11.5 - The return of all products or services ordered will result in a refund equal to the total amount paid by the customer, ie the purchase price of the product (s) or service (s) ) purchased (s) excluding any delivery costs. The return of a command is indicated as a negative operation.


12.1 - ISAURA JEANS has, for all stages of access to the site, the process of ordering the shipment of the parcel or subsequent services, an obligation of means.

12.2 - The responsibility of ISAURA JEANS can not be held liable for any inconvenience or damage inherent to the use of the internet network, including a break in service, external intrusion or the presence of computer viruses, or any event qualified as force majeure in accordance with the law and case law.

12.3 - The responsibility of ISAURA JEANS can not be held liable for any special, direct, indirect, incidental, or any other type of damage, including, but not limited to, material damage, loss of value of the products. or loss of use of the Products, whether based on an express or implied breach of warranty or condition, breach of contract, by law or otherwise (including, but not limited to, the negligence or strict liability), even if ISAURA JEANS has been informed of the possibility of such damages.                                     


13.1 - In no case the Customer is authorized to download or modify all or part of the Site and in particular its content (products listed, descriptions, images, videos ...).13.2 - This Site or any part of this Site must not in any case be reproduced, copied, sold or exploited for commercial reasons without the express written authorization of ISAURA JEANS.13.3 - In general, all copyrights, trademarks and other distinctive signs and rights of ownership or intellectual property appearing on the Site, will remain the full property of ISAURA JEANS.13.4 - The Customer is therefore bound to respect the intellectual property rights and may not use the brands appearing on the Site and the Products if any, or file trademark that would prejudice the owner of the rights, unless otherwise provided by contract. The same is true for any other intellectual property right.  


14.1 - ISAURA JEANS undertakes to use the confidential information of the Clients only in the context of the exploitation of its Site.

14.2 - ISAURA JEANS undertakes to respect the confidentiality of the personal data communicated by the Clients on the Website and to treat them in compliance with the Data Protection Act of 6 January 1978.

14.3 - ISAURA JEANS informs the Customer that this data will be used by its internal services and / or those of its subsidiaries:- To inform his client of upcoming sales and events, by sending invitation emails,- For the processing of the Customer's order,- To reinforce and personalize the communication especially by sending newsletters, special offers (and especially competitions, games, etc ...)- For the smooth running of the order, the personal data collected will be subject to computer processing, the Customer acknowledges having knowledge.As such, information about it can be communicated to technical service providers of ISAURA JEANS.

14.4 - ISAURA JEANS may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by plotting the number of visitors on certain pages.`

14.5 - In addition, ISAURA JEANS reminds that if the Customer were to change their mind and no longer wanted to receive only certain categories of emails, he could at any time to let them know by sending an email to: contact @

14.6 - In addition, in accordance with the Data Protection Act of January 6, 1978, the Customer may at any time exercise his right of access to the file, his right to object and his right to rectification or deletion for information concerning him by sending your request (indicating your e-mail address, last name, first name, postal address):- By email to Or by mail to the following address: ISAURA JEANS, 36 rue du Coq French, 93260 Les Lilas, France.



15.1 - PasswordsThe Customer is responsible for maintaining the confidentiality of his passwords, and is responsible for all activities that occur using his passwords. The Customer agrees not to share his password, does not let anyone else access his passwords or do anything else that could compromise the security of his passwords. The Customer agrees to notify ISAURA JEANS if there is any unauthorized use of his password on this site or if he knows of any other breach of security in relation to this site.

15.2 - Use of the site; prohibitionsSubject to the respect of the Customer of this Agreement, ISAURA JEANS grants him a limited, personal, revocable, non-transferable, non-sublicensable and non-exclusive license to access the site and use the content, information, text, images, graphics , interfaces, audio and video clips and any other material displayed on the Site (collectively, the "Content"), solely for its personal and non-commercial use. Customer may not copy, modify, reproduce, publicly display or otherwise perform, distribute or otherwise use the Content except as expressly set forth in this Agreement. Customer may not remove copyright or other proprietary notices from any content. If the customer violates any of the terms of this agreement, his / her authorization to use the Site and Content terminates automatically. Customer represents and warrants that it will not, and will not cause a third party to: (a) attempt to disable or circumvent the security mechanisms used by the Site or Content or otherwise attempt to gain unauthorized access; authorized to any part of the Site or Content or other systems or networks connected to the Site or to any server of ISAURA JEANS or its third party service providers, by hacking or any other illegal means; to access, acquire, copy or monitor any part of the Site or the Content; (c) use any device, software or routine to interrupt or interfere with or attempt to interrupt or interfere with the proper operation and operation of the Site or the use by any other person on the Site; (d) follow or seek to trace any information to any other person visiting the site; (e) use the Site or Content for, or in connection with, any unlawful purpose, solicit, facilitate, encourage, condone or incite any illegal activity, or otherwise prohibited by this Agreement or the laws, rules or regulations; regulations, or (f) copy, modify, create a derivative work, reverse engineer, decompile or attempt to extract the source code of any proprietary software used to provide, maintain, or otherwise apply to the Site or Content.  


16.1 - Third party websitesThe Site may contain links to third party sites that are not owned or controlled by ISAURA JEANS, including, but not limited to, Facebook, Twitter and Instagram ("Third Party Sites"). We provide these links solely as a convenience to the Customer. ISAURA JEANS does not review, endorse, or make any representations about such third party sites, businesses or individuals who own and / or operate them, or any other information product, software or otherwise. the services made available by these third-party sites or the results that can be obtained from their use. The Customer must use common sense and judgment, and if he chooses to access third party sites linked to the Site, he does so entirely at his own risk, and is solely responsible for his activities within the framework of the website. these third party sites. The use of third party websites is subject to the terms of use and privacy policies located on third party sites that may be different from this Agreement or our Privacy Policy, including, but not limited to, any word pass these third-party sites and security policies and account user-generated content posting and acceptable usage policies.

16.2 - CompensationCustomer agrees to defend, indemnify and hold ISAURA JEANS harmless from and against all losses and all liabilities, damages, and / or claims (including, without limitation, attorney's fees, fees and costs) arising its breach of this Agreement or resulting from its use or misuse of the Site, Content or Products.



17.1 - If any provision of these conditions is declared void or not enforceable by a competent court, it will be declared unwritten and will not invalidate the other stipulations.

17.2 - These general conditions of sale are permanently accessible at the following address: in a computer format allowing their printing and / or downloading , so that the Customer can proceed with their reproduction or backup.

17.3 - The present general conditions are subjected to the French law as regards the rules of substance like the rules of form. Any dispute must be the subject of an attempt prior to amicable settlement.

17.4 - In the absence of an amicable settlement, jurisdiction is attributed to the competent French courts, notwithstanding the plurality of defendants or the warranty claim.

17.5 - In application of articles 1316 and following of the Civil Code and, if applicable, of article L.110-3 of the French Commercial Code, the information provided by the Website is valid between the parties. Elements such as the time of receipt or issue, as well as the quality of the data received will prevail by priority as shown on the information systems of, or as authenticated by the computerized procedures of, except to provide the written proof and contrary by the Customer. The scope of the proof of the information delivered by the computer systems of is that which is granted to an original in the sense of a paper written document, signed in a handwritten way.



The information of the personal information collected for the purposes of the distance selling is obligatory, this information being essential for the treatment and the routing of the orders, the establishment of the invoices and guarantee contracts. The lack of information leads to the non-validation of the order. In accordance with the law "Informatique et Libertés", the processing of personal information relating to customers has been declared to the Commission Nationale Informatique et Libertés (CNIL). The customer has (Article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with ISAURA JEANS. In addition, ISAURA JEANS undertakes not to communicate, free of charge or with counterpart, the details of its customers to a third party.